K&W Ventures LLC - Tenant Service & Maintenance

TENANT SERVICES

Clear Communication. Structured Support.

K&W Ventures manages residential properties on behalf of ownership with an emphasis on clear communication, documented maintenance, and consistent standards.

Our role is to ensure properties are maintained properly while providing tenants with a straightforward process for reporting issues and receiving updates.

MAINTENANCE REQUESTS

Submitting a Maintenance Request

All maintenance requests must be submitted through the official maintenance request form. This ensures issues are documented, reviewed, and addressed efficiently.

Submit a Maintenance Request

Emergency issues should be clearly identified when submitting a request.

WHAT TO EXPECT

Maintenance & Repairs

Requests are reviewed and prioritized based on urgency
Repairs are scheduled based on availability and scope
Tenants will receive updates as work progresses
Completed work is documented and verified

We aim to resolve issues efficiently while ensuring repairs are performed correctly.

EMERGENCY ISSUES

What Constitutes an Emergency

Emergencies include issues that pose an immediate risk to safety or property, such as:

Active water leaks
Loss of heat in cold weather
Electrical hazards
Gas-related concerns

Non-emergency issues should be submitted through the maintenance request form.

COMMUNICATION GUIDELINES

Important Information

Maintenance requests must be submitted in writing
Verbal or informal requests may not be tracked
Response times vary based on urgency and scope
Courtesy and clear communication are expected

Our goal is to address issues professionally and consistently.

TENANT RESPONSIBILITIES

Shared Responsibility

Tenants are expected to:

Report issues promptly
Provide reasonable access for repairs
Maintain the unit in a clean and safe condition
Follow lease terms and property guidelines

Proper communication helps ensure timely resolution.

QUESTIONS OR FOLLOW-UP

Need Assistance?

For non-maintenance questions related to your tenancy, please refer to your lease documentation or contact the appropriate point of contact provided at move-in.